Thank you for choosing Bush Tribes. We aim to provide you with a seamless and enjoyable experience. Please read our Return & Refund Policy carefully to understand your rights and obligations when it comes to returns and refunds.
1. Return Policy
1.1 Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Non-Returnable Items:
- Certain items are non-returnable.
- Customized or personalized items may not be eligible for return unless there is a manufacturing defect.
2. Refund Policy
2.1 Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5 days.
2.2 Late or Missing Refunds:
- If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card company.
- If the issue persists, please contact us at support@bushtribes.com for assistance.
3. Exchange Policy
3.1 Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@bushtribes.com.
4. Shipping Costs
4.1 Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service for returns.
5. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: support@bushtribes.com
6. Changes to the Policy
We reserve the right to update or modify our Return & Refund Policy at any time. Please check the policy periodically for changes.
Thank you for choosing Bush Tribes. We appreciate your trust in our services, and we are committed to ensuring your satisfaction.